Nuvo77 Privacy Policy – Your Personal Data Protection

1Information We Collect

Nuvo77 collects your personal information through several channels depending on your interactions with our platform. This information is collected directly from you during the registration process, account verification, platform usage, and through automated technology as you browse our website.

Information you provide directly:

• Registration information: Full name, date of birth, email address, phone number, and password you create when registering your nuvo77 account.
• KYC verification documents: A copy of your MyKad, passport, or other valid identification document for identity and age verification purposes.
• Financial information: Bank account number, bank name, and digital wallet details you register for deposit and withdrawal purposes.
• Communications with us: Any messages, complaints, or inquiries you send to the nuvo77 support team via live chat or email.
• Feedback and surveys: Any responses you provide to customer satisfaction surveys or feedback forms we conduct from time to time.

Information collected automatically:

• Technical data: Your IP address, browser type, device operating system, screen resolution, and device ID used to access nuvo77.
• Usage data: Pages you visit, game session duration, games played, bets placed, and other activity patterns within the platform.
• Location data: General location information based on your IP address for geo-restriction compliance and security purposes.
• Cookies and similar technologies: Session data, language preferences, and analytics information collected via cookies when you browse the nuvo77 website.

2How We Use Your Data

Every piece of information we collect is used for a clear and lawful purpose. nuvo77 does not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.

• Account management: To create, verify, and manage your nuvo77 account, including the secure processing of deposits and withdrawals.
• Legal compliance: To fulfil KYC requirements, anti-money laundering (AML) compliance, and reporting obligations to the relevant authorities as required by law.
• Platform security: To detect and prevent fraud, unauthorized activity, multiple account ownership, and cybersecurity threats that could compromise the integrity of the platform.
• Service improvements: To analyze usage patterns, identify technical issues, and improve the overall gaming experience for nuvo77 members.
• Service communications: To send important notices related to your account, including transaction confirmations, security alerts, and relevant policy updates.
• Marketing communications: To inform you about nuvo77 promotions, bonuses, and exclusive offers — only where you have given consent to receive such communications.
• Customer support: To process and resolve any inquiries, complaints, or technical issues you report to our support team.
• Responsible gaming: To monitor gameplay patterns and identify members who may require responsible gaming support based on their account activity.

3Legal Basis for Data Processing

Nuvo77 processes your personal data on valid and recognised legal bases. Depending on the type of processing involved, the legal bases we rely on are as follows:

• Contract performance: Processing required to carry out the service agreement between you and nuvo77, including financial transaction processing and account management.
• Legal obligations: Processing required to fulfill applicable legal obligations, including KYC requirements, AML reporting, and other compliance duties.
• Legitimate interest: Processing required for the legitimate interests of nuvo77 or third parties, such as platform security, fraud prevention, and business analytics — provided those interests do not override your fundamental privacy rights.
• Consent: For certain processing activities such as direct marketing communications, nuvo77 will obtain your explicit consent beforehand. You have the right to withdraw this consent at any time.

4Data Sharing with Third Parties

Nuvo77 does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. However, there are limited situations where data sharing with certain parties is necessary for the operation of our platform.

• Payment providers: Required financial data is shared with registered and approved payment processors, such as FPX providers, Touch 'n Go digital wallet, GrabPay, and partner banks, solely for the purpose of processing your transactions.
• Identity verification providers: For the KYC process, your identity documents may be processed by selected third-party identity verification service providers that meet our security standards.
• Technology service providers: Parties that support the nuvo77 technical infrastructure, such as cloud service providers, analytics platforms, and customer support systems, all bound by strict confidentiality agreements.
• Regulatory authorities: In cases required by law or court order, nuvo77 will disclose the necessary data to competent authorities without notice to you, in line with our legal obligations.
• Business transfers: In the event of a merger, acquisition, or transfer of nuvo77 business assets, member personal data may be transferred to the successor entity, subject to the same privacy obligations.

5Data Retention and Deletion

Nuvo77 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our retention policy is as follows:

• Active account data: For as long as your account remains active, nuvo77 will retain all relevant data for account management and legal compliance purposes.
• Financial transaction records: Transaction history and financial records are retained for a minimum of five (5) years from the transaction date, in compliance with anti-money laundering legislation and financial audit requirements.
• KYC documents: Identity verification documents are retained for a minimum of seven (7) years after account closure or the date of last verification, in accordance with applicable legal requirements.
• Communication logs: Communication records with the support team are retained for two (2) years for quality control and dispute resolution purposes.
• Marketing data: Data used for marketing purposes will be deleted within thirty (30) days after you withdraw your marketing consent.

When the retention period expires or after you request data deletion, nuvo77 will delete or anonymise your data in a secure and irreversible manner, subject to any legal requirements that may necessitate continued retention.

6Your Rights Regarding Personal Data

As a nuvo77 member, you hold several important rights regarding your personal data. nuvo77 fully respects and facilitates the exercise of these rights:

• Right of access: You have the right to request a copy of all personal data we hold about you. This request will be processed within thirty (30) business days.
• Right to rectification: If any of your personal data is inaccurate or outdated, you have the right to request an immediate correction. You may also update certain information directly through your account settings.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. Such requests will be evaluated against applicable legal requirements and nuvo77's legitimate interests.
• Right to restriction of processing: You have the right to request that the processing of your data be restricted in certain situations, such as while we are verifying the accuracy of your data or evaluating your objection request.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time. Once an objection is received, we will cease processing for that purpose immediately.
• Right to data portability: You have the right to receive the personal data you have provided to us in a structured, machine-readable format for transfer to another service provider.
• Right to withdraw consent: For consent-based processing, you may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to that withdrawal.

7Cookies and Tracking Technologies

Nuvo77 uses cookies and similar tracking technologies to enhance the user experience, analyze platform traffic, and support security functions. The following are the types of cookies we use:

• Essential cookies: These cookies are required for the basic functions of the nuvo77 platform, such as login session authentication and essential security protection. The platform cannot function properly without these cookies.
• Performance cookies: Used to collect information on how members use the platform, such as the most frequently visited pages and error messages received. This information is used to improve platform performance.
• Functionality cookies: Allows the platform to remember your preferences, such as username, preferred language, and display settings, to provide a more personalized experience.
• Analytics cookies: Helps us understand overall platform usage patterns by collecting statistical data without personally identifying individuals. This data is used for product development decisions.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the nuvo77 platform.

8Personal Data Security

Nuvo77 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, accidental disclosure, alteration, or deletion.

• Encryption of data in transit: All communications between your browser and nuvo77 servers are secured using TLS 1.3 protocol with 256-bit SSL encryption.
• Encryption of data at rest: Sensitive data such as financial information and KYC documents are stored in encrypted form using AES-256 encryption standards.
• Internal access controls: Access to member data within nuvo77 staff is restricted on a need-to-know basis. Every access is logged and monitored automatically.
• Two-factor authentication: nuvo77 offers two-factor authentication (2FA) for member accounts to provide an additional layer of security against unauthorised access.
• Round-the-clock monitoring: Our systems are monitored continuously, twenty-four hours a day, to detect any unusual activity or attempted security breaches.
• Penetration testing: nuvo77 conducts regular security testing including penetration testing by independent security experts to identify and patch any vulnerabilities.

9Children's Privacy

The nuvo77 platform is exclusively for adult users aged 18 and above. nuvo77 does not intentionally collect or process personal data of individuals under the age of 18.

If you believe we have inadvertently collected personal data belonging to a minor, please contact us immediately. We will take prompt action to delete that data and close the account in question without any outstanding charges.

Parents and guardians are encouraged to monitor their children's online activities and use appropriate parental control software to prevent unwanted access to online gambling websites.

10Amendments to This Privacy Policy

Nuvo77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable legislation, or relevant technological developments.

• Change notice: Any material amendments to this Privacy Policy will be communicated to you via your registered email or a prominent notice on the nuvo77 homepage at least seven (7) days before the changes take effect.
• Effective date: The latest update date of this Privacy Policy will always be displayed at the top of this page for your reference.
• Continued acceptance: Your continued use of the nuvo77 platform after any amendments take effect will be considered your acceptance of the revised Privacy Policy.
• Policy archive: Previous versions of this Privacy Policy are available for reference upon request by contacting our support team.

If you have any inquiries, concerns, or wish to exercise your privacy rights, please contact the nuvo77 team through the available support channels. We are committed to responding within a reasonable timeframe for every privacy-related inquiry.